Account Specialist

Corp Office•Tampa, FL

11d•Remote

About The Position

Account Specialist: To deliver high levels of service to our National Account and Franchise Partners by offering a concierge scheduling service for junk and move jobs that results in high levels of satisfaction and increased job revenue from each account.

Requirements

High school diploma or general education degree (GED)
Prioritization: Schedule your week and complete tasks in order of urgency & importance
Attention to Detail: accurately complete tasks with minimal errors
Communication Skills: Have professional & productive interactions with Franchise Partners, NASA partners and internal team members; proactively bring up issues to your internal team
Problem Solving: Proactively look for and recommend solutions to issues.
Sales Acumen: Ability to close leads by overcoming objections, selling value of CHHJ services.
Availability needed would be 11am – 7pm eastern Monday thru Friday (during busy season, this person would be off every 4th Friday and work every 4th Saturday as there will be a rotation in working Saturdays with the other Account Specialists

Responsibilities

Respond to scheduling requests and inquiries from Assigned accounts via email phone; and ensure jobs are booked accurately and within agreed upon time frames
Create and optimize follow up systems for unbooked leads and ensure every request has a resolution
Accurately categorize leads coming in for each account so we can measure success
Find solutions for leads that can't be serviced due to location or availability in order to maximize NASA job opportunities
Ensure partners receive requested post job paperwork including (claims, photos, donation receipts, inventory lists, additional services forms, etc)
Resolve client issues; escalate to Operations Manager when appropriate