Account Specialist

CF Industries • Northbrook, IL

2d • Hybrid

About The Position

The ideal candidate for this role will support the sales team by managing contracts from placement through completion while working closely with account managers, supply chain, accounting, manufacturing plants, and product management to ensure all customer concerns and needs are met. A successful Account Specialist will ensure customer satisfaction while becoming well versed in all aspects of CF’s business.

Requirements

• Bachelor’s Degree or equivalent
• Well-developed communication skills for internal and external relations
• Good organization, administrative, and task management skills
• Strong problem resolution and analytical skills. Must be able to exercise independent judgment within established guidelines
• Familiar with Microsoft Office programs (Word, Excel, PowerPoint, Outlook)
• Ability to learn and navigate computer systems, SAP, and proprietary CF software
• Ability to add to the CF culture in which everyone strives to succeed

Nice To Haves

• Familiarity with fertilizer/chemical industry, supply chain, or logistics is a plus, but not required

Responsibilities

• Complete all required duties: contract maintenance, order creation, delivery schedules, balance adjustments, and any other tasks as needed
• Maintain thorough and consistent communication with internal and external customers to ensure all needs are met, ranging from timely shipment to day-to-day inquiries
• Use internal systems/databases to create orders, issue credits/debits, inventory adjustments, assemble proper backup documentation, and review customer data as needed
• Assist with the approval process for disputes, customer concerns, fee adjustments, and contract related changes
• Be the main point of contact for any changes that occur with customer accounts
• Collaborate with the Sales, Supply Chain, Finance/Accounting, Logistics, and Marketing teams to meet or exceed customer expectations
• Be engaged and energetic to learn about all aspects of CF’s business including production capabilities, industry trends, and information about CF products and markets
• Opportunities to travel to meet with customers, visit production facilities, and storage terminals

Benefits

• Estimated base pay for the position is typically between: $52,900 - $65,700.
• The actual base pay for the position may be influenced by factors such as education, training, skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.
• In addition to base pay, an incentive program is available to all full-time employees, and a comprehensive benefits package including two medical plan options, a health savings plan with a company contribution and a match, dental and vision benefits, a well-being incentive program, 401(k) Plan which provides a potential of receiving between 10% and 13% of employer’s contribution, life and disability insurance, paid time off programs and much more!
• Additionally, we offer several Flexible Work Arrangements to support a healthy work-life balance.
• For more detailed information on the CF programs, please visit our Total Rewards website at: https://cftotalrewards.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees