Account Specialist

Franke•Dallas, TX

60d

About The Position

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands. The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities. Provides regional/market-based customer account support and sales activities relative to business development

Requirements

Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
High Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Intermediate Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
High Reasoning Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills - MS Word, MS Excel, PBS
Associate Degree
1 year experience;
Or equivalent combination of education and experience

Responsibilities

Develops and maintains relationships with assigned key customer contacts and corporate departmental decision-makers to assure complete understanding and knowledge of customer operational and menu objectives/plans and customer political atmosphere.
Complete required reporting for key accounts
Act as a support contact for all key account related customer service issues
Act as a support when necessary for all reconciliation of rebates, spiffs and co-op programs
Manage all sales related programs and tracking information. This would include the annual showroom upgrade program
Support customer service team on a daily basis when call volumes increase.
Support selected customer service training activities when required.
Responsible for being the inside sales and service support for select key accounts and other new key accounts as required.
Identify and create opportunities to provide customer product sourcing, distribution and operational solutions based on information from key corporate customer contact, field contact, press releases and customer short and long term strategies and objectives.
Display and / or demonstrates product and distribution services benefits and value that position the company as "the solution resource".
Assist in pricing to ensure value to the customer and accomplishment of financial / budgetary goals.
Prepares and communicates reports relative to business development, quotes, and/or summary of activities for assigned accounts.
Investigates and determines cause of customer initiated issues related to product functionality and / or service levels and provides timely internal and external communication of corrective actions implemented.
Serves as liaison between customer and all associated company divisions as required.
Attend and assist in customer and industry related trade shows and conventions.
Other duties as assigned.