Account Specialist
About The Position
As a SprintRay Account Specialist, you will serve as a key external-facing partner to our customers, responsible for driving ongoing engagement, retention, and revenue growth across SprintRay’s ecosystem of consumables, accessories, and services. This role blends account management and sales execution, with a strong emphasis on building relationships, identifying workflow expansion opportunities, and translating SprintRay’s internal capabilities into simple, valuable solutions for customers. You will manage a portfolio of existing accounts and inbound leads, guiding providers through their digital dentistry journey while driving recurring revenue and adoption of new products and workflows. You will work cross-functionally with Sales, Marketing, Customer Success (DSS), and Channel partners to deliver a seamless customer experience.
Requirements
- 2+ years of experience in sales, account management, or customer-facing roles
- Proven ability to build relationships and drive revenue within existing accounts
- Strong communication skills with the ability to simplify complex concepts for customers
- Experience working with CRM systems and Microsoft Office (Excel, PowerPoint, Word)
- Highly organized with strong time management and follow-through
- Self-motivated and comfortable working independently in a fast-paced environment
- Collaborative mindset with the ability to work cross-functionally
- Willingness to travel and support events as needed
Nice To Haves
- Experience in dental, medical device, or technology-driven industries
- Familiarity with consultative or solution-based selling
Responsibilities
- Account Management & Customer Growth
- Own and manage a portfolio of existing customers, acting as their primary point of contact for ongoing engagement and growth
- Build strong relationships with dental practices, labs, and key stakeholders to understand their needs and business goals
- Identify and drive workflow expansion opportunities, positioning SprintRay solutions as value-added enhancements
- Guide customers through new product adoption, ensuring successful implementation and ongoing usage
- Revenue Generation & Sales Execution
- Drive recurring revenue through consumables, accessories, and service offerings
- Convert inbound web and marketing leads into active customers and repeat buyers
- Deliver virtual presentations and product demonstrations to educate and influence customers
- Consistently meet or exceed monthly and annual revenue targets
- Channel & Cross-Functional Collaboration
- Partner with channel partners to co-sell and expand customer accounts
- Enable and coach partners on SprintRay workflows, materials, and services
- Collaborate with internal teams (Marketing, DSS, Equipment Sales, Guru team) to deliver cohesive customer solutions
- Act as the bridge between internal operations and external customer needs, simplifying complex workflows into clear value propositions
- Customer Experience & Support
- Proactively address customer questions, objections, and implementation challenges
- Leverage internal support teams to ensure timely resolution of service-related issues
- Maintain high levels of customer satisfaction and retention
- Pipeline Management & Reporting
- Maintain accurate records of customer interactions and opportunities in CRM
- Track pipeline activity, forecast revenue, and report on performance metrics
- Provide regular updates to leadership on account activity, trends, and opportunities
- Market Engagement
- Participate in regional events, trade shows, and customer meetings as needed
- Stay informed on industry trends, competitive landscape, and emerging technologies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
