Account Specialist I

Moove NA Distribution LLC•Upper Merion Township, PA

About The Position

SUMMARY: Manages key direct and buyback accounts by building strong relationships, driving sales growth, and boosting profitability. Collaborates with internal teams and external partners to handle escalations, ensure seamless service, and support the order-to-cash process. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES Include, but are not limited to, the following. The Company reserves the right to add, delete, change, or modify essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university with 3–5 years of related experience and/or training, or equivalent combination of education and experience.
Experience in account management, customer relationship management, or client service preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of employees, managers, and customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Word, Excel, and PowerPoint, and experience working in an enterprise-wide system.

Responsibilities

Build and maintain strong relationships with key customers and key suppliers to understand business needs and support long-term account success.
Conduct weekly, monthly, and/or quarterly business reviews with key customers and suppliers to identify opportunities, address concerns, and support process improvement.
Serve as a point of escalation for key direct and buyback accounts, both internally and externally, while ensuring timely resolution of issues.
Act as a trusted liaison between customers and internal teams to ensure client requirements are met and account expectations are consistently managed.
Handle all calls and cases for assigned key customers, providing responsive service and effective follow-up.
Manage assigned accounts with a focus on customer satisfaction, retention, and overall service quality.
Ensure brand consistency across customer interactions and account-related communications.
Maintain high customer satisfaction ratings in accordance with company standards and account goals.
Stay informed of internal and external developments, market trends, and customer needs, and suggest ways to improve service and increase sales opportunities.
Partner with procurement and forecasting teams to ensure stocking levels support customer demand and account requirements.
Manage the order-to-cash process for assigned customers to support accurate and efficient account service.
Review open order reports for assigned locations and follow up on exceptions as needed.
Coordinate with inventory, dispatch, operations, and billing teams on orders that require attention or escalation.
Work with sales to support approved task lists, customer needs, and account follow-up.
Monitor and support emergency line coverage during assigned time.