Accts Spec CSR I

Eagle Group•Clayton, DE

46d•Onsite

About The Position

CSR III duties include but not limited to require direct contact with a customer, dealer, sales consultant to answer questions regarding Eagle products, shipments, complaints or concerns. The CSR must have the ability to communicate in such a way that they are a positive reflection of the company.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and write routine reports and correspondence
Speak effectively before groups of employees in the organization
High school diploma or general degree (GED) OR
One to three months related experience and/or training; or equivalent combination of education and experience
Building and maintaining business relationships with clients to ensure customer loyalty
Mentor; give direction to junior CSR's
Ensure deliver of excellent customer service; accuracy in processing orders
Able to resolve customer inquiries/complaints

Responsibilities

Receives inbound calls from customers
Enters and processes customers' orders using the direct order entry system
Arranges shipping of orders through the shipping department and common carrier services
Monitors order schedules to track order progress
Contacts production control and shipping department to arrange order to be processing and shipping of orders
Quotes prices to inquiring customers
Verifies inventory levels available via in-house computer system
Issues credits and return authorizations
Makes daily outbound calls to customers and dealers to solicit product sales
Reviews dealer sales using monthly sales reports
Analyzes sales levels and suggests new sales strategies
Resolves problems with freight damage and shortages
Corresponds to other departments through the interoffice e-mail system
Collects and analyzes information from dealers regarding competitors
Reviews reports such as discount reports, freight reports and net cost reports
Reviews orders entered by Account Specialist I's to ensure accuracy
Assists Account Specialist I's with questions
Trains account specialist I's
Account Specialist/CSR III (includes all of AS/CSR II and the following)
Be able to assist AS/CSR II or AS/CSR I when not sure what to do with a problem
Keep our self and sales informed of what competitors are in your area and obtain competitors quarterly flyers and specials that are out there without being asked
Stay in tune to the department at all times, if you see someone that is outside the policy please them know or see a manager
Always volunteers to take on other duties when emergency arises
Be fully able to train new personnel from start (computer system) to finish (DOE & special pricing)
Will take charge when needed (if manager is out to lunch/ meeting)
Be able to handle any and all problems independently
Be able to understand and explain sales report
Troubleshoot any type of problem
Help out with special pricing when it expires
Other duties as deemed necessary