CSR I

Ace Parking Management • Dallas, TX

3d

About The Position

At Ace, we are committed to our core values of accountability, communication, family, exceptional service, and profitability. We believe that by embracing these values, we can create a positive and thriving work environment while delivering the highest level of service to our guests. As such, we seek individuals who can contribute directly to our commitment to delivering top-notch customer service and enhancing the profitability of our operations. The duties entail the following: Accountability Keep accurate records of daily activities and any issues encountered. Monitor the parking facility to ensure the safety and security of customers and their vehicles. Ensure that all vehicles are parked in an orderly and safe manner. Perform routine vehicle car counts and report any issues. Assist with traffic control during peak hours. Monitor and enforce parking regulations and policies. Communication Greet guests warmly and professionally, establishing a positive first impression. Effectively communicate parking procedures and fees to guests. Assist customers with any questions or concerns they may have, and handle any issues in a calm and professional manner. Coordinate with fellow team members to ensure efficient service delivery. Family Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family. Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department. Exceptional Service Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns. Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations. Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash. Provide additional customer service assistance as needed, such as carrying bags or assisting with directions Profitability Maximize profitability by providing exceptional customer service. Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways. Report any equipment malfunctions or maintenance needs for timely repairs.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel and Word.
• Exceptional phone etiquette skills.
• A "Go-Getter" Attitude

Responsibilities

• Keep accurate records of daily activities and any issues encountered.
• Monitor the parking facility to ensure the safety and security of customers and their vehicles.
• Ensure that all vehicles are parked in an orderly and safe manner.
• Perform routine vehicle car counts and report any issues.
• Assist with traffic control during peak hours.
• Monitor and enforce parking regulations and policies.
• Greet guests warmly and professionally, establishing a positive first impression.
• Effectively communicate parking procedures and fees to guests.
• Assist customers with any questions or concerns they may have, and handle any issues in a calm and professional manner.
• Coordinate with fellow team members to ensure efficient service delivery.
• Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
• Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.
• Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
• Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
• Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
• Provide additional customer service assistance as needed, such as carrying bags or assisting with directions
• Maximize profitability by providing exceptional customer service.
• Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees