Account Servicing Specialist - Impounds

Veros Credit, LLC • Fort Worth, TX

2d • $17 - $20

About The Position

The Account Servicing Specialist (Impounds) will be responsible for servicing auto loan accounts.

Requirements

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers to successfully obtain a commitment for payment and/or reinstatement of accounts, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Review accounts for special assistance (loan modifications, extensions, etc.) and gather the necessary information and/or documents to provide assistance
• Initiate and review repossession efforts to recover collateral.
• Accurately and professionally document account information and collection activities.
• Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
• Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
• Maintain satisfactory work efforts on an assigned queue and meet/exceed daily and monthly goals.
• Other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees