Account Servicing Specialist - FPD/Recourse

Veros Credit•Ontario, CA

12d•$17 - $22

About The Position

The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months).

Requirements

3+ year(s) of experience in the consumer lending collections field, preferably in the subprime auto industry.
Effective communication, negotiation, and problem-solving skills.
Ability to read, interpret and apply federal, state, and local collections regulations.
Ability to interact with others in a professional, tactful, and sensitive manner.
Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
Available to work a flexible work schedule and overtime as needed.
High School Diploma or GED.

Responsibilities

Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system.
Effectively negotiate with customers to obtain firm commitments for payment.
Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
Initiate and monitor repossession efforts to recover collateral.
Maintain satisfactory work efforts on multiple queues based on specified requirements.
Meet and/or exceed daily and monthly goals.
Perform other duties as assigned.
Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Accident, Hospital, Indemnity Insurance
Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
401(k) Plan
Employee Stock Ownership Plan (ESOP)
Tuition Reimbursement
Paid Holidays
Paid Time Off (PTO)
Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
Referral Bonus
Quarterly lunches
Daily fresh fruit
Office Starbucks Coffee/Latte/Espresso Machine