Account Services Support Representative (Part Time)

Current•Baltimore, MD

19d•$15 - $20•Onsite

About The Position

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Under general supervision, projects a professional company image through mail correspondence and website email responses. Provides administrative support to Call Center staff. Manage data in spreadsheets and reports. Enter Centrix disputes and mail 30 day letters when appropriate. Assist with maintaining and updating the department procedure manual. Establish secondary account relationships and process CD maturity instructions. Works closely with Call Center staff to assist in enhancing the members experience and meeting service expectations. Must demonstrate excellent verbal and written communication skills. This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

Requirements

High School Diploma
General Education Degree (GED) in lieu of H.S. Diploma
One (1) Year Administrative
Ability to multi-task and operate in a fast-paced environment
Demonstrated administrative skills and ability to work with details
Must display proven PC skills
Must demonstrate excellent verbal and written communication skills
Must be results oriented and well organized

Nice To Haves

One (1) Year Financial Services

Responsibilities

Projects a professional company image through mail correspondence and website email responses.
Provides administrative support to Call Center staff.
Manage data in spreadsheets and reports.
Enter Centrix disputes and mail 30 day letters when appropriate.
Assist with maintaining and updating the department procedure manual.
Establish secondary account relationships and process CD maturity instructions.
Works closely with Call Center staff to assist in enhancing the members experience and meeting service expectations.

Benefits

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

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