Account Services Representative

QubicaAMF • Mechanicsville, VA

10d • $15 - $17 • Onsite

About The Position

Interacts with Customers, Distributors, and the outside sales force via incoming telephone calls, emails, and faxes to process orders and resolve customer account issues. Calls on assigned sales territories to sell Aftermarket products and inform customers of new products and monthly specials. Builds and maintains strong relationships with assigned customers. Works with outside sales forces to secure Aftermarket sales and develop leads.

Requirements

• Strong communication skills.
• Knowledge of general sales principles.
• Ability to translate technical knowledge into plain and easy-to-understand language.
• Sales or sales support experience.
• Proficient in Microsoft Windows and Office products. Working knowledge of Microsoft CRM.
• Associate’s degree or equivalent combination of education and experience.
• Minimum 1 year of sales experience.

Nice To Haves

• Bowling center operation or bowling equipment background preferred.
• Knowledge of QubicaAMF Worldwide LLC products and systems preferred.

Responsibilities

• Sell and process orders of traditional Aftermarket products to centers.
• Service inbound phone calls.
• Process Distributor orders and inquiries.
• Process Bowlero orders and inquiries.
• Work closely with assigned RSMs/DSMs to maintain a common sales strategy and share information.
• Execute prioritized call lists,
• Upsell and cross-sell at all opportunities.
• Gain market share from competitors.
• Develop customer relationships.
• Monitor and service the Customer Service voicemail box
• Administer the Customer Service inbox.
• E-shop customer onboarding.
• Promote eShop adoption.
• Other duties may be assigned.

Benefits

• medical/dental/vision insurance
• 401 (k) with employer contribution
• PTO
• paid Holidays
• an on-site fitness center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree