Account Services Representative

RTCRolling Meadows, IL
16hHybrid

About The Position

We are looking for a dynamic Account Services Representative to join our team. This multifaceted role offers an exciting work environment that brings new challenges and opportunities each day. As a key team member, you will be instrumental in maintaining the highest standards that our clients have come to expect of RTC for decades.

Requirements

  • Applicants must be 18 or older.
  • ERP experience required.
  • Proficient in all Excel and Word applications; an Excel test is required.
  • The ability to work in a fast-paced environment and prioritize workload
  • Maintains clear and effective communication.
  • Deals constructively with issues that do not have clear solutions.
  • Supports the team by empowering others and positively contributing to the overall success of the organization.

Nice To Haves

  • Bachelor’s Degree a plus, but not required.

Responsibilities

  • Ability to manipulate and analyze client data.
  • Coordinate all tasks necessary to support the client's demands.
  • Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe.
  • Collaborate with internal teams to address complex customer issues and escalate when necessary.
  • Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance.
  • Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems.
  • Maintain and update ERP system records, including customer information, inventory levels and financial data.
  • Oversee daily logistic operations, including the scheduling and tracking of shipments.
  • Detail-oriented and capable of prioritizing multiple tasks in a constantly changing business to business environment.
  • Ability to adapt and shift priorities based on internal and external business needs.

Benefits

  • 401(K) Plan with company match (we also offer a Roth option)!
  • Hybrid work-from-home program offered
  • Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level)
  • Dental Insurance with two plan options (both PPO Plans)
  • Flexible Spending for Health and/or Dependent Care
  • Commuter Transit benefit
  • Critical illness benefit
  • Life Insurance (we cover 3 times your salary - you can purchase more)
  • Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability)
  • 2 weeks of paid Parental Leave
  • 16 PTO Days (full year)
  • 9 Paid Holidays
  • Tuition Assistance
  • Fun Friday Hours - get a head start on your weekend by leaving at 2:30 every Friday (year-round!)
  • Volunteer Time Off (VTO) plus company-sponsored volunteer events.
  • Wellness PTO is encouraged not only for vacations but mental health breaks.
  • Work/Life resources such as Legal, Financial, and Counseling are available through our Employee Assistance Program.
  • Discounts to eligible fitness centers for associates enrolled with Blue Cross.
  • Preventative Care is covered at 100% (annual check-ups and screenings).
  • Lactation rooms are available for new mothers at both Rolling Meadows & all 3 plant locations.
  • Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan.
  • Flu shots are covered by insurance if the associate elects to go elsewhere.
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