Account Services Representative

Stryker • Little Rock, AR

5d • Hybrid

About The Position

As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Provide phone and/or email support for inquiries from sales and healthcare professionals Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders Understand, interpret, and explain detailed information of processes and procedures Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required Demonstrate flexibility in responding to new and rapidly changing situations and environment Demonstrate an understanding of how decisions impact customers, markets and sales representatives Provide support beyond standard hours as needed if call volume and/or workload require additional time

Requirements

• At least 2 years of customer service or account management experience
• High School diploma or GED equivalent
• Ability to work flexible hours as needed to support the business needs

Nice To Haves

• Associates or Bachelor's Degree
• Experience with Customer Service and Order Entry
• Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
• Experience with Salesforce, PowerBI, and/or Genesys

Responsibilities

• Provide phone and/or email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees