Account Services Representative

Barnes & Thornburg LLP•Indianapolis, IN

3d•Onsite

About The Position

SUMMARY: Responsible for reviewing aged accounts receivable, analyzing account history and determining proper collection approach to ensure timely collection of accounts receivable. Contacts clients and updates the collections system with details of the calls. Create reports on problematic accounts and provides them to upper management. Work with the client and/or attorney to resolve any disputes or misunderstandings. Works closely with billers to help resolve billing questions. Observes confidentiality of client and firm matters. . ESSENTIAL DUTIES AND RESPONSIBILITIES: Proactively and professionally interact with firm clients and billing attorneys to facilitate the timely payment of invoices as well as identify any challenges to the client submitting timely payment Review aged accounts receivable, analyze account history and determine proper collection approach to ensure timely collection of accounts receivable Contact clients directly via telephone, email and formal letters in accordance with the firm's collection policies and procedures Enter and maintain accurate, complete and up-to-date information summarizing all collection related activities in the firm's collection software; schedule and maintain follow ups Research and resolve, or initiate the resolution process, for problematic, disputed, and/or past due invoices Provide information to firm attorneys regarding status of their client's accounts receivables Monitor payment arrangements to ensure compliance with payment terms Promptly respond to inquiries from clients, attorneys and staff, while maintaining a high level of tact and professionalism Prepare reports and analysis on the status of collection matters; provide regular updates to management on these matters Recommend write-offs and/or placement with outside collection agencies or law firms when collection efforts have been exhausted Assists with the backup of Cash Receipts and their responsibilities on an occasional basis Assists Director of Receivables as required.

Requirements

A minimum of 3 to 5 years of related financial experience in a professional services organization; law firm experience preferred
Working knowledge of credit practices and strong working knowledge of collection techniques
Proficiency in MS Office; strong knowledge of Excel preferred
Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm
Strong writing skills necessary
Ability to effectively handle telephone calls with tact, diplomacy and professionalism
Highly self-motivated, self-directed and attentive to detail
Must be able to multi-task
Must be able to work in a team environment as well as work independently
Ability to effectively prioritize and execute tasks in a high-pressure environment
Demonstrated problem-solving skills
Ability to foster an atmosphere of support, teamwork and effective collaboration

Responsibilities

Proactively and professionally interact with firm clients and billing attorneys to facilitate the timely payment of invoices as well as identify any challenges to the client submitting timely payment
Review aged accounts receivable, analyze account history and determine proper collection approach to ensure timely collection of accounts receivable
Contact clients directly via telephone, email and formal letters in accordance with the firm's collection policies and procedures
Enter and maintain accurate, complete and up-to-date information summarizing all collection related activities in the firm's collection software; schedule and maintain follow ups
Research and resolve, or initiate the resolution process, for problematic, disputed, and/or past due invoices
Provide information to firm attorneys regarding status of their client's accounts receivables
Monitor payment arrangements to ensure compliance with payment terms
Promptly respond to inquiries from clients, attorneys and staff, while maintaining a high level of tact and professionalism
Prepare reports and analysis on the status of collection matters; provide regular updates to management on these matters
Recommend write-offs and/or placement with outside collection agencies or law firms when collection efforts have been exhausted
Assists with the backup of Cash Receipts and their responsibilities on an occasional basis
Assists Director of Receivables as required.