Account Services / Production - Miami, FL

Vensure Employer Solutions•Miami, FL

27d

About The Position

We are seeking an experienced Account Services Representative to join our growing team. Account Services Representatives are a critical part of our daily operations, serving as the primary point of contact for customers while supporting internal production teams. The ideal candidate is a reliable, high-performing team player with a positive attitude, strong communication skills, and a commitment to delivering excellent customer service.

Requirements

Excellent written and verbal communication skills
Strong interpersonal and organizational skills
1-3 years of experience in Customer Service
Experience using Microsoft Office suite of products

Nice To Haves

Experience in commercial printing a plus

Responsibilities

Communicate daily with customers, account executives, and production staff regarding project status, changes, timelines, and any additional information required.
Accurately gather and confirm all job requirements from customers prior to production.
Enter detailed job instructions into manufacturing systems and verify that jobs are properly queued within the production schedule.
Coordinate with vendors, production staff, and customers to ensure proper production and timely delivery of products.
Identify and resolve customer job issues by working with appropriate departments and recommending solutions to ensure high-quality production and customer satisfaction.
Track and tally final production runs and completed work to assemble accurate paperwork for billing purposes.
Participate in daily production meetings and other business activities aimed at improving overall business performance.
Maintain customer records by updating account and job-related information.
Perform additional duties as assigned by the Account Services Manager and/or Sales personnel.
Coordinate with production, warehouse, shipping departments, and common carriers to expedite or track customer shipments.