Account Services Manager- BioPlus Specialty Pharmacy

Elevance Health • Overland Park, KS

10d • Hybrid

About The Position

Title: Account Services Manager- BioPlus Specialty Pharmacy Hybrid : This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Be Part of an Extraordinary Team BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. Build the Possibilities. Make an Extraordinary Impact. The Account Services Manager is responsible for providing customer service representation and strategic planning for assigned accounts.

Requirements

• Requires a high school diploma or a GED equivalent and a minimum of 2 years experience; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Strongly prefer a minimum of 2 years related experience in specialty pharmacy.

Responsibilities

• Partners with assigned sales representative(s) to achieve sales or retention goals.
• Works to ensure administration of contractual requirements and obligations.
• Attends and participates in sales meetings, training programs, and in-services.
• Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
• Makes recommendations for improvements to meet customers' expectations.
• Communicates with physicians as to the outcome(s) of patient benefit investigations.
• Supports specialty pharmacy in the delivery of medications by procuring missing documentation, communicating information to physician offices, and related activities.
• Provides both on-site and off-site customer service.
• Researches and resolves phone and written inquiries.
• Coordinates open enrollment meetings, renewal process and training sessions.
• Documents and ensures that brand drug specific program steps are adhered to.
• Triages prescriptions to in-network pharmacy as necessary.
• Follows up with health plans and/or physician offices to communicate status and obtain prior authorizations.
• Maintains customer relationship management (i.e., CRM) and electronic medical records (i.e., EMR).

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees