Account Service Representative
About The Position
IAT Insurance Group has an immediate opening for an Account Service Representative in any of the following office locations: Kansas City, MO Sarasota FL Rolling Meadows IL, Cheshire, CT, Alpharetta, GA Scottsdale, AZ This role is part of a department that is responsible for the identification, pursuit, and collection of company-wide receivables involving $531 Million annually. Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday. Account Service Representatives leverages their knowledge of cash management, billing, collections, reconciliation, commissions, and account payables functions while they interact daily with agents, brokers, vendors, law firms, internal departments, and outside banking personnel. The ideal candidate will have at least three or more years of experience in the functions noted above and for delivering customer service over the phone and through scheduled follow-up conversations.
Requirements
- Must Have: High school graduate or equivalent with three more years of financial or accounts receivable experience, including experience in the insurance, or banking, or related industries.
- Must understand or have experience with Customer Service, Account Receivable, Account Payable, Billing & Invoicing.
- Must be able to work and feel comfortable on the phone, including outbound calls.
- Accounting experience in the insurance industry is preferred.
- Must be comfortable with change.
- Must be detail oriented.
- Must be able to work within a team environment.
- Strong verbal and written communication skills are a must.
Nice To Haves
- Prefer Degree in Business Administration, Accounting, Finance, or related degree.
- Accounting experience is preferred.
- Experience with Microsoft Excel and Outlook is preferred.
- Bilingual (Fluent in Spanish)
Responsibilities
- Performs account reconciliation and maintains accounts and records for all billing
- Monitors all customer and agency inquiries, resolving all problems efficiently and within the timeframe.
- Responsible for handling initial letters and calls.
- Responsible to identify, research and resolve outstanding individual direct bills, agency account balances, and account discrepancies with insured’s, agents, outside collection agencies, and law firms.
- Verifies daily lockbox payment applications and works with outside banking contacts to make corrections as necessary.
- Processes non-sufficient funds and stop payments for returned checks.
- Notifies agents, the insured, and underwriters of returned checks.
- Prepares daily general ledger entries and non-cash code sheets to reverse payments from insured policies.
- Performs other ad-hoc duties as assigned.
Benefits
- 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
- 7% 401(k) Company Match and additional Profit Sharing
- Hybrid work environment
- Numerous training and development opportunities to assist you in furthering your career
- Healthcare and Wellness Programs
- Opportunity to earn performance-based bonuses
- College Loan Assistance Support Plan
- Educational Assistance Program
- Mentorship Program
- Dress for Your Day Policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
