Account Service Representative (Call Center) - Outbound Part-Time

Current • Baltimore, MD

2d • $16 - $20 • Onsite

About The Position

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Schedule: Mon, Tues, Wed & Fri 8:30am-2:00pm Thurs 8pm-2pm Rotating: Sat 10am-1pm RESPONSIBILITIES: Under general supervision projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services. Must demonstrate excellent phone and communication skills.

Requirements

• Minimum H.S. diploma
• 1-yr customer service experience required
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills
• Strong oral/written communication skills
• Must be results oriented
• Quick learner and motivated to be a consistent performer
• Attendance and punctuality are a must

Nice To Haves

• 18 months call center experience strongly preferred

Responsibilities

• Projecting a professional company image through telephone interactions with members.
• Performs outbound calling efforts and provides quality service to existing members by phone.
• Provide quality service that will be accurate, efficient, and professional to consistently "delight" the member.
• Ability to survey and educate members.
• Cross-selling available products based on the needs of the member
• Investigate and resolve concerns pertaining to account status, products and services.
• Demonstrate excellent phone and communication skills.

Benefits

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees