Account Service Coordinator

Elevance Health • Wallingford, CT

6d • Hybrid

About The Position

Account Service Coordinator Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. The Account Service Coordinator is responsible for providing advanced customer service representation for accounts. How you will make an impact: Interprets and supports plan benefit design. Resolves complex claims, benefit, and enrollment issues. Makes routine account visits. Coordinates open enrollment meetings, renewal process and training sessions; and on-site facility visits.

Requirements

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
• Sales license may be required.

Nice To Haves

• Travels to worksite and other locations as necessary.

Responsibilities

• Interprets and supports plan benefit design.
• Resolves complex claims, benefit, and enrollment issues.
• Makes routine account visits.
• Coordinates open enrollment meetings, renewal process and training sessions; and on-site facility visits.

Benefits

• In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees