Account Resolution Specialist

United Fidelity Bank • Evansville, IN

7d • Onsite

About The Position

It's fun to work at a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Job Summary : The Account Resolution Specialist is responsible for contacting customers regarding delinquent accounts and overdraft demand deposit accounts (DDA) through approved communications channels, including telephone, email, and written correspondence. This role focuses on resolving account delinquencies by providing payment options, sending required notices, maintaining accurate documentation, and ensuring all collection activities comply with applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).

Requirements

• Must have and be able to consistently apply the following skills at the levels indicated to produce assigned results.
• Strong verbal and written communication skills.
• Attention to detail with the ability to maintain accurate records and documentation.
• Ability to apply FDCPA guidelines and exercise sound judgement during customer interactions.
• Strong organizational and time management skills.
• Analytical and problem-solving abilities.
• Ability to handle sensitive information with professionalism and confidentiality.
• Proficiency with computer systems, including collections software and document management platforms.
• ‪High School Graduate or General Education Degree (GED)
• Minimum one to two years equivalent experience preferred.

Nice To Haves

• Knowledge of FDCPA and regulatory compliance standards is preferred.

Responsibilities

• Contact customers regarding delinquent and overdraft accounts via phone, email, and mail to resolve account balances and to respond to account-related guidelines.
• Negotiate repayment arrangements and establish payment plans in accordance with customers financial situations and bank guidelines.
• Send required collection and overdraft correspondence to customers in compliance with established procedures and regulatory requirements.
• Ensure all collection activities are performed in accordance with FDCPA guidelines, bank policies, and applicable federal and state regulations.
• Research, monitor, and evaluate delinquent accounts using internal systems to determine appropriate resolution acts.
• Accurately document all customer interactions, payment arrangements, and account activity; upload and maintain supporting documentation in collections systems and Web Director.
• Prepare, process, and retain account related documentation, correspondence, and reports in accordance with record retention records.
• Perform clerical and administrative duties related to collections, including filing, record maintenance, and document management.
• Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees