Account Representative

Mariner Finance•Mobile, AL

5d•$18 - $19•Onsite

About The Position

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Requirements

Minimum of two (2) years of experience in a customer service or sales position.
High school diploma or equivalent.
Reliable transportation required.
Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
Ability to complete essential duties/functions in a timely, accurate manner.
Demonstrated problem-solving skills and interpersonal skills in demanding situations.
Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

Cash Handling, selling and/or collecting experience.
Some college coursework.
Bilingual fluency in Spanish/English.
One (1) year experience as an Account Representative I for Mariner Finance, LLC or any affiliate or subsidiary, or one (1) year of experience in the Consumer Lending and/or Financial Services industry, with consistent demonstrated achievement of assigned KPIs.
Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Responsibilities

Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
Process credit loan applications. Analyze credit & financial information for current and potential customers.
Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.