Account Representative

Rumpke Waste & Recycling•Bloomington, IN

About The Position

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts for a specific territory. Responsible for renewing existing customers' service agreements.

Requirements

Excellent verbal and written communication skills
Must be organized with good time management skills
Working knowledge of the procurement process
Computer proficiency in Windows and Microsoft applications
Must be self-motivated and able to work independently to meet or exceed goals
Possess strong presentation, negotiation, and closing skills
Two (2) years of experience in a customer-facing sales role (business to business) is highly preferred
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Nice To Haves

Experience in developing and executing territory sales strategies preferred
Waste industry experience a plus
Bachelor's Degree in Business, Marketing, Sales, or related field preferred

Responsibilities

Oversee account management of existing commercial customer base, with focus on contract renewal and quality of revenue
Retain and develop long-term business relationships with existing customers through proactive service offerings, prompt attention and resolution to customer concerns, and timely service agreement updates
Conduct personal visits, phone calls, and mailings to existing customers to foster relationships
Administer and preserve all price initiatives
Secure price increases on unprofitable accounts and/or per schedule
Develop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
Respond to service cancellation requests with priority and personal follow-up
Utilize the company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
Maintain and manage the top 25 accounts
Maintain canceled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales
Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy
Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers
Develop and maintain an awareness of market behavior and competitive trends and respond accordingly
Perform other duties as assigned