Nissens NA - Account Reconciliation Specialist

Standard Motor Products, Inc.Lewisville, TX
19hOnsite

About The Position

The Retail Account Reconciliation Specialist is responsible for reconciling major retail customer accounts to ensure accuracy, timely resolution of discrepancies, and overall account health. This role requires strong analytical skills, attention to detail, and advanced Excel proficiency. The ideal candidate will proactively investigate variances, issue credits as needed, and work with the customer service team to resolve overages, shortages and disputes.

Requirements

  • Strong understanding of debits, credits, chargebacks, and deductions
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, data analysis)
  • Excellent analytical and problem-solving skills
  • Strong written and verbal communication skills
  • High level of accuracy and attention to detail
  • Ability to manage multiple accounts and deadlines in a fast-paced environment

Responsibilities

  • Reconcile high-volume retail accounts by reviewing and matching debits, credits and deductions
  • Research and resolve discrepancies including overages, shortages and chargebacks
  • Issue credits in accordance with company policies and approval guidelines
  • Prepare and submit disputes to customers for invalid deductions or discrepancies
  • Maintain accurate documentation of account activity and dispute status
  • Monitor aging reports to ensure accounts remain current and reconciled
  • Collaborate with customer service to gather supporting documentation
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