Account Receivable Resolution Analyst

ScanSource • Greenville, SC

75d • $46,000

About The Position

The Account Receivable Resolution Analyst (“ARA”) drives a superior customer experience and ScanSource, Inc.'s (“ScanSource”) cash flow with ScanSource's secured and unsecured customer accounts through day-to-day account support, root cause identification of claims and deductions for timely resolution. The successful candidate will have solid knowledge of internal systems, analysis, and research ability. The ARA focuses primarily on reconciling discrepancies by working customer accounts to resolve customer issues that may involve multiple departments and/or vendors. The ARA works with customers and internal organizations (e.g. customer service, sales, distribution center) to analyze accounts receivable balances resulting from the misapplication of payments, mis-shipments of product, pricing issues or other causes of non-payment; determine actions for prompt resolution and/or escalation. Success in this position requires taking ownership of issues to determine root causes while continuing a balanced relationship between the customer and internal organizations.

Requirements

• Minimum of a Bachelor degree in Accounting/Finance and/or four years relevant working experience within credit and financial management disciplines.
• Strong communication skills and ability to relate well to all levels of management.
• Strong problem solving, decision making, and timely follow-up skills.
• Organization skills, time management skills and possess qualities of leadership, professionalism, and teamwork.
• Highly proficient in computer software applications (Microsoft Office: Excel and Word) and ability to learn mainframe applications.
• Extremely thorough, self-starter and disciplined to work with little or no supervision.
• Commitment to a center of excellence - promoting collaboration and using best practices to drive business results.
• Ability to multi-task in a fast-paced environment by introducing alternative financial solutions within predetermined risk parameters.

Responsibilities

• Reconciliation of ScanSource's accounts receivable for secured and unsecured customer accounts focused on account research and resolution of discrepancies.
• Establish and maintain a positive relationship with customers to expand the customer's purchasing power by responding quickly and effectively to requests.
• Research customer assertions related to claims and deductions for timely resolution.
• Communicate clearly and concisely with all levels of internal and external management to resolve accounts receivable balances.
• Demonstrate subject matter expert knowledge of assigned portfolio of customers and dispute resolution within departmental systems.
• Prepare and record dispute resolution information accurately.
• Perform research, reconciliation and resolution of all account discrepancies that originate from customer error, sales error, vendor issues, etc.
• Analyze customer account issues to determine root causes in order to contribute to continuous process improvements.
• Reconcile open credit memos on customer accounts to ensure unpaid/short paid invoices are being matched and/or resolved.
• Initiate changes that drive efficiencies while maintaining a balanced relationship with all parties.
• Coordinate daily activities within an assigned area of responsibility to support group achievement of controlling past dues.
• Interact routinely with middle and upper management of internal and external customers to promote customer goodwill.
• Take initiative to resolve issues and recommend action plans to Financial Services and Accounting Leadership.
• Utilize operational systems effectively and maintain proper documentation related to collection activity.
• Coordinate refund requests by proper research and recommend issuance of customer refund checks.

Benefits

• Medical/dental/vision coverage
• Life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year
• 8 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree