The Account Receivable Resolution Analyst ('ARA') drives a superior customer experience and ScanSource, Inc.'s ('ScanSource') cash flow with ScanSource's secured and unsecured customer accounts through day-to-day account support, root cause identification of claims and deductions for timely resolution. The successful candidate will have solid knowledge of internal systems, analysis, and research ability. The ARA focuses primarily on reconciling discrepancies by working customer accounts to resolve customer issues that may involve multiple departments and/or vendors. The ARA works with customers and internal organizations (e.g. customer service, sales, distribution center) to analyze accounts receivable balances resulting from the misapplication of payments, mis-shipments of product, pricing issues or other causes of non-payment; determine actions for prompt resolution and/or escalation. Success in this position requires taking ownership of issues to determine root causes while continuing a balanced relationship between the customer and internal organizations.