Account Project Manager - Beauty

Outform Group•Union City, CA

1d•Onsite

About The Position

The Account Project Manager supports Outform’s business growth by partnering with Sales to coordinate client solutions and oversee end‑to‑end project execution. This role manages timelines, deliverables, and daily client communication while ensuring all work meets established standards. As speed to market is a core Outform differentiator, the Account Project Manager is essential to driving efficient, high‑quality delivery. This role involves maintaining and growing client relationships by understanding their business, organizational structures, approval workflows, deployment processes, store operations, and key calendar milestones. The Account Project Manager serves as the main point of contact during Commercial Team absences, ensuring consistent and reliable in‑house client support, tracking approvals, managing special requests, and overseeing client‑supplied goods, including response time and engagement via emails and meetings. The role also entails owning and managing full project schedules, milestone plans, and timelines, leading all key internal meetings to ensure alignment across design, engineering, estimating, production, and other cross‑functional partners. It requires following through on all internal team requests, ensuring deliverables are completed on time, and immediately escalating risks or missed milestones with data‑backed solutions and mitigation strategies. The Account Project Manager manages complex, multi-workstream projects requiring collaboration across internal teams and external partners, and tracks, collects, and maintains all required client deliverables. Furthermore, the position involves partnering closely with the production team to ensure displays are produced and shipped accurately, including verification of shipping method and required pack‑out level, relaying complete, accurate, and timely order details to Production, and serving as the communication bridge between the customer and Production. Operational excellence and compliance are key, including maintaining internal compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, quality standards, and generating accurate client invoices once projects are complete. The role also requires keeping all project documentation and paperwork properly organized and on file, and organizing and maintaining client-specific materials such as planograms, store surveys, and reference documents.

Requirements

Client-Facing Experience: Proven success managing complex, multi-stakeholder accounts
Project Management: Demonstrated ability to manage complex projects, multiple workstreams, and cross-functional teams
Systems: Excellent working knowledge of Word, Excel, PowerPoint, Teams
Systems: ERP and CRM experience
Communication: Clear, concise verbal and written communication
Communication: Professional, effective email etiquette
Execution & Ownership: Plans, organizes, and prioritizes effectively
Execution & Ownership: Rigorous attention to detail
Execution & Ownership: Follows through on verbal and written commitments
Decision-Making: Acts quickly, escalates appropriately, and takes a firm stand when needed without being abrasive
Leadership & Team Orientation: Directs others, sets clear direction, and brings out the best in cross-functional partners
Leadership & Team Orientation: Collaborates across functions; supports peers and leaders to achieve project outcomes
Proactivity, Agility & Learning Mindset: Self-starter who brings new ideas; flexible and effective amid change and complexity
Proactivity, Agility & Learning Mindset: Quick learner who embraces new challenges and changing priorities
Work Ethic: Strong track record of accountability and reliability
Work Ethic: Directs cross-functional teams with clarity and drives continuous improvement
Listening & Empathy: Seeks to understand others’ viewpoints and team challenges
Initiative: Operates with urgency; presents problems with solutions

Nice To Haves

Proficiency in Smartsheet (or similar project management tools) preferred
Bachelor’s degree preferred or equivalent experience

Responsibilities

Maintain and grow client relationships by understanding their business, organizational structures, approval workflows, deployment processes, store operations, and key calendar milestones
Serve as the main point of contact during Commercial Team absences, ensuring consistent and reliable in‑house client support
Track approvals, manage special requests, and oversee client‑supplied goods
Manage response time & engagement – emails and meetings
Own and manage full project schedules, milestone plans, and timelines
Lead all key internal meetings, ensuring alignment across design, engineering, estimating, production, and other cross‑functional partners
Follow through on all internal team requests, ensuring deliverables are completed on time
Immediately escalate risks or missed milestones, providing data‑backed solutions and mitigation strategies
Manage complex, multi-workstream projects that require collaboration across internal teams and external partners
Track, collect, and maintain all required client deliverables
Partner closely with the production team to ensure displays are produced and shipped accurately, including verification of shipping method and required pack‑out level
Relay complete, accurate, and timely order details to Production to support flawless execution
Serve as the communication bridge between the customer and Production, ensuring clarity and alignment throughout the process
Maintain internal compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, quality standards, and generate accurate client invoices once project is complete
Keep all project documentation and paperwork properly organized and on file
Organize and maintain client-specific materials such as planograms, store surveys, and reference documents