Account Project Manager - Beauty

Outform Group•Union City, CA

20h•Onsite

About The Position

The Account Project Manager supports Outform’s business growth by partnering with Sales to coordinate client solutions and oversee end‑to‑end project execution. This role manages timelines, deliverables, and daily client communication while ensuring all work meets established standards. As speed to market is a core Outform differentiator, the Account Project Manager is essential to driving efficient, high‑quality delivery. This role involves Client Relationship Management, Project Leadership & Execution, Production Coordination, and Operational Excellence & Compliance. It requires maintaining and growing client relationships, serving as the main point of contact during Commercial Team absences, tracking approvals, managing special requests, and overseeing client‑supplied goods. The Account Project Manager will own and manage full project schedules, milestone plans, and timelines, lead internal meetings, ensure deliverables are completed on time, and escalate risks. They will manage complex, multi‑workstream projects and track all required client deliverables. The role also involves partnering with the production team to ensure accurate production and shipment of displays, relaying order details, and serving as a communication bridge between the customer and Production. Additionally, the Account Project Manager must maintain internal compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, quality standards, and generate accurate client invoices. They are responsible for keeping all project documentation and paperwork organized and maintaining client-specific materials.

Requirements

Client-Facing Experience: Required; proven success managing complex, multi-stakeholder accounts.
Project Management: Demonstrated ability to manage complex projects, multiple workstreams, and cross-functional teams.
Systems: Excellent working knowledge of Word, Excel, PowerPoint, Teams; ERP and CRM experience.
Communication: Clear, concise verbal and written communication; professional, effective email etiquette.
Execution & Ownership: Plans, organizes, and prioritizes effectively; rigorous attention to detail; follows through on verbal and written commitments.
Decision-Making: Acts quickly, escalates appropriately, and takes a firm stand when needed without being abrasive.
Leadership & Team Orientation: Directs others, sets clear direction, and brings out the best in cross-functional partners. Collaborates across functions; supports peers and leaders to achieve project outcomes.

Nice To Haves

Proficiency in Smartsheet (or similar project management tools) preferred.
Bachelor’s degree preferred

Responsibilities

Maintain and grow client relationships by understanding their business, organizational structures, approval workflows, deployment processes, store operations, and key calendar milestones.
Serve as the main point of contact during Commercial Team absences, ensuring consistent and reliable in‑house client support.
Track approvals, manage special requests, and oversee client‑supplied goods.
Response time & engagement – emails and meetings.
Own and manage full project schedules, milestone plans, and timelines.
Lead all key internal meetings, ensuring alignment across design, engineering, estimating, production, and other cross‑functional partners.
Follow through on all internal team requests, ensuring deliverables are completed on time.
Immediately escalate risks or missed milestones, providing data‑backed solutions and mitigation strategies.
Manage complex, multi‑workstream projects that require collaboration across internal teams and external partners.
Track, collect, and maintain all required client deliverables.
Partner closely with the production team to ensure displays are produced and shipped accurately, including verification of shipping method and required pack‑out level.
Relay complete, accurate, and timely order details to Production to support flawless execution.
Serve as the communication bridge between the customer and Production, ensuring clarity and alignment throughout the process.
Maintain internal compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, quality standards, and generate accurate client invoices once project is complete.
Keep all project documentation and paperwork properly organized and on file.
Organize and maintain client-specific materials such as planograms, store surveys, and reference documents.