Account Program Specialist

Badger Meter•Milwaukee, WI

About The Position

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: The Account Program Specialist owns the planning, execution and delivery of customer-focused programs for assigned accounts. This role serves as the central point of coordination between customers, sales, and internal teams to ensure program objective, timelines and commitments are met. The Account Program Specialist drives alignment, manages risks and ensures consistent, high-quality customer experience across the full program lifecycle.

Requirements

Bachelor's degree in business, communication, or psychology preferred
5+ years of related experience in account support/program management
Understanding of fundamentals in program/project management strongly preferred
Proficiency with Microsoft Office Software required
Experience in Salesforce (CRM) require

Nice To Haves

Program Management Professional (PgMP) certification or willing to complete certification
Six Sigma white or green belt preferred

Responsibilities

Own end-to-end program management for assigned customer accounts, from intake through execution and delivery
Serve as the primary program-level point of contact for internal stakeholders and customers
Develop and maintain program planes, timelines, milestones and deliverables
Coordinate cross-functionally with sales, operations, finance and customer support teams to ensure internal processes are aligned to meet customer agreements/expectations
Manage non-standard account requests, exceptions and program-level changes ensuring alignment and approvals
Ensure customer commitments, SLAs and contractual requirements are understood and executed against
Facilitate program meetings, reviews and post-implementation assessments
Maintain program documentation, decision logs and customer-specific profiles
Support continuous improvement initiatives across account and program operations
Other duties as assigned

Benefits

Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options