Account Program Manager

Matrix Medical Network

6d•$63,000 - $94,000•Remote

About The Position

The Account Program Manager plays a critical role in driving client satisfaction, retention, and growth across commercial accounts. This role partners closely with clients and internal teams to optimize program performance, deliver actionable insights, and ensure alignment with business objectives. The ideal candidate combines strong account management capabilities with analytical expertise, using data to enhance client outcomes and identify opportunities for expansion.

Requirements

Bachelor’s degree in Business, Analytics, Healthcare Administration, or a related field
3+ years of experience in account management, client services, or analytics-driven roles
Proven experience managing client relationships and driving customer satisfaction and retention
Strong analytical skills with experience interpreting data and translating insights into business recommendations
Experience working with CRM systems and customer data
Excellent communication and presentation skills, with the ability to engage both internal and external stakeholders
Strong organizational and project management skills with the ability to manage multiple priorities
Ability to thrive in a fast-paced, deadline-driven environment

Nice To Haves

Experience in healthcare, SaaS, or managed services environments
Proficiency in reporting and data visualization tools (e.g., Tableau, Power BI)
Familiarity with SQL, Excel modeling, or data analysis techniques
Understanding of data integration processes and system performance monitoring
Exposure to business development or account growth strategies
Client-focused mindset with a proactive, solutions-oriented approach
Ability to balance strategic thinking with executional excellence
Strong collaboration skills across cross-functional teams
Continuous improvement mindset with a focus on scalability and efficiency

Responsibilities

Serve as the primary point of contact for commercial clients, building strong, trusted relationships and ensuring high levels of satisfaction and retention
Translate client objectives into measurable program strategies, aligning reporting and performance metrics with business goals
Lead the delivery of program performance reviews, including dashboards, status reports, and executive-level insights
Proactively identify opportunities for account growth, optimization, and expansion in partnership with business development and leadership teams
Manage and monitor client KPIs and SLAs, ensuring consistent performance and timely delivery of commitments
Collaborate cross-functionally with operations, analytics, and product teams to ensure data accuracy, compliance, and usability
Drive continuous improvement initiatives across reporting, workflows, and client-facing deliverables
Oversee reporting standardization and scalability efforts to support commercial growth
Facilitate discussions related to data integration, reporting enhancements, and system performance to support seamless client delivery
Anticipate client needs and provide strategic recommendations based on data insights and industry trends
Support onboarding of new clients and ensure smooth implementation of programs and reporting structures
Mentor junior team members and contribute to a culture of accountability, client focus, and continuous improvement
Support additional strategic initiatives and commercial priorities as assigned