Account Program Manager 3 (Aerospace)

Sanders Industries Holdings•Long Beach, CA

1d•Onsite

About The Position

Rubbercraft is seeking a Customer Account/Program Performance Manager 3 (Aerospace) who is responsible for the day-to-day management, sustainment and growth of key accounts by owning the representation of Key Accounts across Rubbercraft departments. Builds strong relationship with customers based on prompt and active communication, , providing prompt status updates and required information from other departments at Rubbercraft. Owns and manages Key Account Scorecards, partners with departments to achieve 100% quality and 100% on time delivery ratings. This position also includes responsibilities for order entry, ERP/MRP ownership related to change orders and updates to sales orders in the system, as well as general administrative tasks to support account management and operational efficiency. About RCC: Rubbercraft is a trusted leader in engineered elastomer solutions serving aerospace, defense, and industrial markets. Our team designs and manufactures precision-molded seals, gaskets, and custom rubber components that perform in the most demanding environments. We take pride in craftsmanship, collaboration, and a culture built on innovation and reliability.

Requirements

Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered.
Bachelor’s degree or equivalent experience
7+ years of experience in Customer Service, Inside Sales, Account Management, or Technical Sales supporting OEM Aerospace accounts (e.g., Boeing, Lockheed, Gulfstream, Northrop, Airbus, Raytheon, Pratt & Whitney) or similar complex manufacturing environments
Experience creating delivery schedules (LOBs), program updates, and presentations
Strong analytical and problem-solving skills with the ability to interpret data and support decision-making
Experience working within ERP/MRP systems supporting contract review, order management, and RMA processes
Results-oriented with strong customer service focus
Strong planning, organization, and teamwork skills
Proficiency in Microsoft Excel, Project, and other office tools (including use of formulas and tables)
Effective communication skills, both written and verbal
Ability to manage multiple priorities and collaborate across functions

Nice To Haves

PMP Certification (Program Management Institute)
Experience supporting complex aerospace programs or customer accounts

Responsibilities

Acts as the primary point of contact for designated customers at the Rubbercraft manufacturing location
Ensures strong customer service and satisfaction by coordinating resources to support quality and on-time delivery performance
Owns and manages Key Account Scorecards; maintains customer portals and utilizes EDI systems
Provides analysis to ensure backlog alignment with customer requirements
Partners with Operations, Engineering, Quality, and Supply Chain to prepare delivery schedules and support customer commitments
Supports and helps lead customer meetings, calls, and visits, ensuring stakeholders are aligned and actions are tracked
Builds and maintains relationships within customer organizations and related stakeholders
Resolves customer issues and provides timely, effective solutions
Interfaces with estimating to support RFQs and customer requirements
Owns administrative aspects of order management, including order entry, ERP/MRP updates for change orders, and sales order modifications
Ensures customer documentation is properly distributed and retained
Travels to customer sites as needed
Assumes additional responsibilities as required

Benefits

Medical, dental, and vision insurance
Paid vacation for newly hired employees
401(k) plan that includes employer matching funds.
Life insurance and disability coverage
medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities

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