Account Manger II

InComm Payments•Ottawa, FL

27d

About The Position

We’re searching for an Account Manager to join the InComm Payments team. Looking for a motivated Account Manager that is detail oriented with strengthes in organization, analytics, process improvement, working in the grey, problem solving and being customer centric. We are seeking a dynamic and self motivated professional to lead initiatives that drive strategic growth, operational excellence, and customer satisfaction. This role will be responsible for shaping and executing strategic plans, leveraging data to uncover insights, and translating those insights into actionable recommendations.

Requirements

3-5 years of relevant account management experience preferred
Bachelor’s Degree (Business or Marketing preferred)
Proven ability to create and implement strategic plans
Excellent relationship management and stellar customer-service
High degree of initiative
Excellent organizational and record keeping skills
Ability to act as the lead point of contact for matters specific to your accounts, from operational tasks to important initiatives
Ability to communicate and work effectively across various internal organizations
Demonstrated ability to grow account revenue
Driven to identify and exceed gift card business partner needs and expectations
Excellent ability to prioritize and manage multiple projects with competing deadlines
Detail oriented and strong organizational and presentation skills
Ability to analyze sales reports and identify trends
Willingness to dig into the data and take ownership in their responsibilities.
Listen attentively, respond effectively and resolve account issues in a timely manner
Experience serving as lead point of contact for any and all matters specific to your accounts.
Proven ability to work independently as well as in a team environment
Comfortable learning new technology in a highly innovative environment
Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
Manage and assist with team projects and process improvements
5-10% Travel Requirement
Must be able to learn and apply a significant understanding of InComm systems and policies
Other task and responsibilities as assigned

Nice To Haves

Prior experience working in retail or working with retail customers a plus

Responsibilities

New, Remodel, Relocation Program Management: Dollar General supports a large number of real estate projects monthly supporting New, Remodeled and Relocated store locations. The primary objective for this role is to support the ordering and delivery of components to ensure that fixtures, graphics and cards are correctly merchandised. This role will work closely with Dollar General, the Merchandising vendor, InComm’s Warehouse & Logisitics team and our Display team to ensure overall success of the program.
Create monthly kick-off file with new stores, stores that are being remodeled or relocated.
Set up New & Update Relocation stores in MDM system.
Determine store needs and determine if new fixtures are needed for the store and communicate to Dollar General Fixture team.
Place orders for cards, graphic kits and fixtures to support the store.
Ensure that AR is on for the store for future card shipments.
Provide tracking to Merchandising vendor to ensure kits are available to their Reps when visiting the store. Track deliveries and troubleshoot any delivery issues.
Manage to date changes for NRR stores.
Reorder, resolve any issues with Merchandising vendor.
Ensure NRR kits are available for all NRR stores.
Customer Service & Compliance
Assist with customer service and resolution as needed.
Assist with marketing through ensuring card needs are forecasted and allocated.
Cross-Functional Collaboration
Partner with internal departments including product, analytics, warehouse, logistics, partner management, to ensure alignment and efficient execution.
Work with Dollar General, Merchandising vendor and Display team to ensure that the stores have necessary components and have product available for sale on their opening date.
Special Projects
Serve as meeting scribe and action item tracker.
Assist with ad hoc projects, special initiatives, and strategic implementations as assigned.