ArcSite-posted 3 months ago
Full-time • Mid Level
11-50 employees

We are looking for an Account Manager to join ArcSite in a new, strategic role reporting to our VP of Revenue. This position will own and grow relationships with our most important customers, driving retention, expansion, and long-term success. You’ll serve as a trusted partner to senior stakeholders, aligning ArcSite’s solutions with their business goals while collaborating cross-functionally to deliver measurable value and outcomes. This is a high-impact role with visibility across the organization and the opportunity to directly shape customer growth and satisfaction.

  • Serve as the primary contact for strategic accounts, driving retention, expansion, and long-term success.
  • Build trusted partnerships with senior stakeholders and ownership groups, aligning ArcSite solutions to business goals.
  • Identify upsell and cross-sell opportunities, manage proactive renewals, and negotiate agreements that expand customer commitment.
  • Develop account plans, monitor health and ROI, and lead regular business reviews showcasing measurable results.
  • Anticipate challenges, resolve issues quickly, and champion customer needs across ArcSite.
  • Work closely with Product, Marketing, Sales, and Customer Success to share insights, influence strategy, and drive go-to-market initiatives.
  • Maintain accurate CRM data, forecasts, and reporting on account performance, renewals, and growth pipeline.
  • 3+ years of experience in strategic account management, enterprise sales, or customer success, ideally within SaaS or technology companies.
  • Proven ability to manage and grow multi-stakeholder, high-value accounts.
  • Demonstrated success preventing churn and contraction while driving significant account expansion.
  • Skilled at building trust and credibility with C-level executives, ownership groups, and frontline operators.
  • Ability to create and execute structured account plans, align with customer business objectives, and identify long-term growth opportunities.
  • Strong negotiation and contract management experience, particularly with renewals, expansions, and multi-year agreements.
  • Ability to interpret customer usage, ROI data, and business outcomes to guide QBRs/EBRs and demonstrate value.
  • Demonstrated success in using CRM systems (HubSpot, Salesforce, etc.) for pipeline, forecasting, and account planning.
  • Customer-Centric Mindset - Acts as a trusted advisor, always focused on delivering customer outcomes that tie back to business goals.
  • Results-Oriented - Quota-carrying experience with a focus on revenue growth, renewals, and account expansion.
  • Able to collaborate with Product, Marketing, Sales, and Implementation teams to advocate for the customer and drive alignment.
  • Brings curiosity, industry knowledge, and problem-solving skills to each customer interaction.
  • Comfortable navigating ambiguity, managing competing priorities, and owning outcomes.
  • Experience working with private equity-backed portfolios, franchises, or dealer networks.
  • Background in construction tech, field services, or related industries.
  • Fully remote
  • Unlimited PTO
  • Medical, dental, and vision insurance
  • 401K match
  • $75 monthly wellness stipend
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