Account Manager

City Wide Facility Solutions-posted 6 months ago
Full-time • Entry Level
Charlotte, NC
101-250 employees
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Join Our Team and Transform Facilities! Are you passionate about providing excellent service and building lasting relationships? Do you thrive in a dynamic environment where you can make a real impact? If so, City Wide Facility Solutions is the perfect place for you! We are on the lookout for an enthusiastic Account Manager to join our vibrant team and help us deliver top-notch facility solutions to our valued clients.

  • Foster strong, lasting relationships with clients, ensuring their needs are understood and met with precision.
  • Act as the main point of contact for our clients, addressing their inquiries, managing expectations, and ensuring high levels of satisfaction.
  • Regularly assess the quality of service delivery through detailed inspections and feedback channels, always striving for excellence.
  • Look for opportunities to expand services within existing accounts, showcasing the full range of solutions City Wide has to offer.
  • Work closely with our operations team and contractors to ensure that contracts are fulfilled and that our clients are thrilled with our services!
  • 2+ years of experience in account management or customer service, particularly in a B2B environment.
  • Proven ability to build and maintain client relationships with a proactive, customer-centric attitude.
  • Strong communication skills, both verbal and written, that allow you to interact confidently with clients and team members.
  • A team player who collaborates well with others and contributes to a fun, energetic work environment.
  • Detail-oriented, with excellent organizational skills and the ability to multitask in a fast-paced setting.
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid Time Off (PTO)
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