Account Manager

Energy Services Group • Norwell, MA

62d

About The Position

ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.

Requirements

• Bachelor's degree.
• Experience with SaaS implementations, change management, and value realization programs.
• Effective communication and presentation skills.
• Prior ownership of a revenue or renewal target.
• 3+ years in U.S. retail energy with direct exposure to supplier operations or C&I customer portfolios.
• Demonstrated knowledge of how competitive retail energy operates. Working knowledge of different ISOs and how suppliers operate within them.
• Proven sales or commercial experience, driving renewals and expansions for SaaS or technology services.
• Strong client management skills with a record of setting and meeting expectations and leading cross-functional issue resolution.
• Existing relationships in the retail energy ecosystem with suppliers, brokers, channel partners, and market stakeholders.
• Excellent communication, executive presence, and data-driven decision making.
• Proficiency with CRM tools such as HubSpot and comfort with Excel or BI dashboards.

Responsibilities

• Own end-to-end account health for a book of C&I-focused retail energy customers, including QBRs, roadmap alignment, and executive updates.
• Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.
• Identify and close expansion opportunities across modules, seats, services, and new business units, partnering with Sales on larger pursuits.
• Translate ISO and utility process requirements into practical product configurations and workflows.
• Manage stakeholder expectations, triage issues with Support, and drive resolution with Product and Engineering.
• Build and maintain senior relationships across the industry, leveraging your network to open doors and accelerate deals.
• Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards.
• Gather VOC insights and influence the product roadmap with clear problem statements and quantified impact.
• Develop relationships with major clients in order to increase revenue.
• Pursues relationships and seeks business expansion opportunities with current clients.
• Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs.
• Visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal.
• Provides sales quotations and responds to requests for proposals.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees