Account Manager

Fiserv • Hagerstown, MD

291d

About The Position

The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client's business, goals, strategies and industry trends and directions.

Requirements

• High School Diploma and/or GED.
• 3+ years' experience in customer service.
• Ability to travel up to 20%.

Nice To Haves

• Bachelor's degree and/or equivalent military experience.
• Project Management experience.
• Enterprise problem prevention and resolution experience.
• Ability to make independent decisions, exercising good judgment and managing complex issues.

Responsibilities

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan.
• Understand the client's environment to ensure full utilization of Fiserv's solutions for maximum benefit.
• Provide various levels of reporting on accomplishments and in-process activities.
• Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures.
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED