Account Manager

2Touchpos • Delray Beach, FL

409d • $60,000 - $300,000 • Remote

About The Position

We are seeking a motivated and tech-savvy Client Guide to join our team as a Payment Processing and POS Account Manager in the Delray, Florida area. This role is ideal for a disciplined, self-starting college graduate with prior sales experience who thrives in a fast-paced environment, enjoys working independently, and excels in customer relations.

Requirements

• Bachelor's degree required (preferred majors include Finance, Business, Mathematics, or related fields).
• Prior sales experience required, with a proven track record in managing accounts and cold calling.
• Strong technical skills, with proficiency in payment processing technology and POS systems.
• Excellent math skills for analyzing fees and transactional data.
• Self-motivated, able to work independently without constant supervision.
• Customer service skills with a proven ability to manage challenging customer interactions.
• Clear, effective communication skills to work with both tech-savvy and non-technical clients.
• Ability to handle tough conversations with clients, particularly in retention scenarios.

Responsibilities

• Manage and support client accounts in payment processing and POS systems, ensuring a smooth experience for our clients.
• Address client concerns with professionalism, particularly regarding credit card disbursement delays, to retain clients with excellent service and problem-solving skills.
• Assist clients in understanding their fees, provide clear explanations, and offer solutions to minimize costs.
• Help clients set up and troubleshoot payment processing and POS technology.
• Conduct cold calls and schedule on-site visits with clients, making at least 10 visits per day to focus on relationship-building and retention.
• Track all visits and interactions in the CRM, ensuring accurate and timely data updates.
• Analyze data to identify trends, provide insights to clients, and improve customer experience.

Benefits

• Competitive base salary with uncapped commission potential.
• Insurance (health, dental, vision).
• 401(k) with company match.
• Cell phone reimbursement.
• Travel reimbursement.
• Opportunities for career advancement.
• Training and development in the payment processing/POS industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree