Account Manager

Fiserv • Hagerstown, MD

167d • $50,000 - $68,000 • Onsite

About The Position

As an Account Manager at Fiserv, you will be the primary point of contact for resolving both internal and external issues, ensuring smooth operational support for our valued clients. You will support high-revenue Commercial Mid-Market portfolios, drive process improvements, and play a crucial role in project management, system enhancements, implementations, and certifications. Your contributions will align with Fiserv's mission to provide top-notch solutions and expertise to our clients.

Requirements

• Bachelor's degree or equivalent military experience.
• 4+ years of experience in customer-facing roles within the industry.
• 4+ years of experience in project management using Agile methodologies.
• 4+ years of experience with financial audits and analysis.
• 4+ years of experience in implementing product solutions.

Nice To Haves

• 4+ years of experience in relationship management.
• 4+ years of experience with customer support policies, standards, and procedures.
• 4+ years of experience in account management within the financial services industry.
• Knowledge of Original First Data's products, platforms, systems, and operational areas.
• Certifications in relevant areas such as PMP or ITIL.

Responsibilities

• Support high-revenue Commercial Mid-Market portfolio in partnership with Relationship Manager.
• Resolve both internal and external issues as the primary point of contact.
• Perform operational support tasks including account maintenance, project support, system enhancements, and certifications.
• Implement product solutions and manage alert/communications, association releases, regulatory changes, and equipment/software.
• Liaise with third parties and support new business initiatives.
• Conduct financial audits and analysis to ensure accuracy and compliance.
• Engage and initiate process improvements to enhance operational efficiencies and cost savings.

Benefits

• Paid holidays and generous time off policies, including Recharge & Refuel time for qualifying associates.
• Free counseling through our EAP.
• Competitive salaries and the Fiserv 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program where you can exchange points for a variety of rewards.
• Medical, dental, vision, life and disability insurance options.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups that promote a diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree