Account Manager

Oneupweb • Traverse City, MI

266d • Hybrid

About The Position

Join Oneupweb as an Account Manager and lead the way in building lasting client relationships that drive success. We're looking for someone with agency experience who excels at communication and has strong project management skills. As the clients' trusted liaison, you'll bring strategic insight to our projects, ensuring goals are not just met but exceeded. At Oneupweb, we don't just deliver exceptional client service; we create high-value work and continuously seek opportunities that align with our clients' aspirations.

Requirements

• Bachelor's degree (or equivalent experience) preferred with a focus in communication, marketing, and/or advertising.
• Knowledge of and/or the drive to learn all aspects of the services offered by Oneupweb, including SEO and Content Marketing, Paid Media, Video/Photography, Design, Development and Social Media.
• Ability to manage a portfolio of clients, across multiple disciplines in a fast-paced environment.
• Ability to effectively problem-solve and work collaboratively with a team or independently.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills are a must. Account Managers need to be able to communicate effectively so both the client and the internal teams clearly understand the process, steps, and expected outcomes.
• Strong presentation skills.

Nice To Haves

• 1-3 years of digital marketing experience.
• WordPress experience.
• Experience with HubSpot and Teamwork.com.
• Enthusiasm for client interactions.

Responsibilities

• Challenge the account strategies and tactics against the defined goals, make refinements and recommendations to support growth of the account.
• Monitor and track deadlines and key milestones to help ensure that expectations are met throughout our projects. Resolve issues, concerns, delays, and keep projects on track.
• Oversee the completion of and/or modifications to the scope of work set forth in our proposals. Manage client expectations by providing timing and budget implications of scope change requests.
• Work collaboratively with internal teams to brainstorm, develop, coordinate, and implement marketing strategies that connect with our clients end goals to show performance.
• Establish and cultivate positive relationships with clients to understand their needs, industry and insight for future opportunities. Keep a finger on the pulse of client health and take action to address concerns proactively.
• Create scopes of work, cost templates and proposals for new projects.
• Organize annual or quarterly planning meetings for clients to define new goals, strategy, pitch new services and build relationships with key stakeholders.
• Review marketing analytics and weekly/monthly reports to contribute holistically to the larger marketing strategy.
• Engage with internal department teams to keep up with new technology, trends, and professional development to understand current digital marketing tools and methods.
• Attend client photography and video shoots as needed (some travel required).
• Facilitate internal and client-facing meetings.
• Offer mentorship to Associate Account Managers through trainings, check-ins and collaboration.
• Other duties as assigned.

Benefits

• Competitive salary and benefits.
• Competitive PTO package.
• Summer Fridays (every other Friday off in summer).
• Flexible remote and hybrid work options.
• Celebrated diversity.
• Resources for individual and community growth.
• Professional development opportunities.
• Unparalleled 'Michigan nice' company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree