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The Account Manager is responsible for managing client relationships and supporting the restoration process from initial contact through estimate approval. This role is the first point of contact for reconstruction jobs and plays a vital role in selling the job, setting expectations, and establishing trust with property owners and insurance representatives. The Account Manager gathers necessary project documentation, scopes losses, and maintains ongoing communication with customers and internal teams. This role does not involve writing full estimates but supports internal estimating and sales processes by collecting detailed documentation and ensuring customer satisfaction.
