Account Manager

Tracelink-posted 9 months ago
Full-time • Entry Level
Wilmington, MA
Publishing Industries
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Join TraceLink's dynamic Account Management team and drive the success of our fast-growing small and mid-size customers! As an Account Manager, you'll play a key role in helping businesses digitize their supply chains by identifying the right solutions and building strong, lasting partnerships.

  • Own and grow customer relationships, ensuring high retention and satisfaction.
  • Engage with C-suite leaders to align their vision with TraceLink's solutions.
  • Achieve renewal and upsell targets by delivering real value to customers.
  • Manage the full sales cycle—from initial outreach to contract negotiations.
  • Develop and execute a strategic growth plan for your territory.
  • Collaborate with marketing, business development, and solution consultants to drive success.
  • Lead sales processes, showcase TraceLink's solutions, and highlight our unique value.
  • Develop and execute sales strategies in collaboration with the team and leadership.
  • Drive customer retention and satisfaction by building strong relationships.
  • Achieve quarterly revenue targets with a structured sales plan.
  • Deeply understand customer challenges to offer tailored solutions.
  • Handle customer requests efficiently to boost retention.
  • Manage and track your sales pipeline, including forecasts and key opportunities.
  • 2+ years sales experience (inside or outside sales) or 2+ year customer success management/renewal.
  • Strong Business acumen.
  • Previous sales experience in a SaaS and/or Cloud software environment and able to demonstrate building and executing of a sales plan to achieve target.
  • Ability to work both independently and as a part of the TraceLink team.
  • High proactivity, independence and drive in coordinating your job and achieving your results.
  • Demonstrated understanding of and success in the sales life-cycle: prospecting, qualifying, overcoming objections and closing sales.
  • Outstanding verbal, written, organizational, and interpersonal skills.
  • Ability to perform in a fast-paced, challenging and dynamic startup environment.
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