Account Manager

Southern Scripts • Saint Louis, MO

224d • Remote

About The Position

We wanted a PBM that worked better... so we created one. Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments. Liviniti is searching for incredible talent! We continue to experience accelerated growth in a rapidly changing industry. There's never been a better time to join our team. We are currently seeking an Account Manager, This is a remote position.

Requirements

• Bachelor's Degree required; or equivalent four (4) years external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment.
• 2 years account management experience.
• Demonstrate good presentation skills and excellent negotiation skills.
• Experience with client or provider relations.
• Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe.
• Outstanding analytical skills.
• Excellent verbal and written communication skills, establishing rapport and working with others.
• Program performance and understanding of healthcare analytics.

Nice To Haves

• Account management experience in PBM environment or managed healthcare services.

Responsibilities

• Provide overall day-to-day customer service and support to Account Management to ensure the effective execution of client objectives.
• Ensure project deliverables are consistent with client service agreements.
• Achieve appropriate service levels and meet project timelines and deliverables.
• Identify and resolve issues timely to achieve client satisfaction.
• Prepare account management related documents such as member documents, meeting reports, and other client communications.
• Participate in and document discussions during client meetings and conference calls.
• Organize member documents, reports, and other client correspondence.
• Create and/or provide feedback on project estimates and timelines.
• Field and process internal and external information requests.
• Maintain current work-in-progress records and archives of past project information.
• Develop and maintain a working knowledge of client's objectives, plan designs, and overall needs.
• Proactive communication with clients.
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• Report any HIPAA violations to the Compliance Officer and/or Human Resources.
• Attend, complete, and demonstrate competency in all required HIPAA Training.

Benefits

• Medical, Dental, Vision insurance
• Disability and Life insurance
• Employee Assistance Program
• Remote work options
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree