Account Manager

Spreedly • Durham, NC

352d • Hybrid

About The Position

As an Account Manager, you will serve as a trusted advisor to Spreedly's customers by being a growth-minded problem solver who understands our products, payments, and the importance of building relationships. You'll offer guidance and support throughout the post-sale customer lifecycle and work closely with customer stakeholders to ensure customer success. This role will be an advocate, both for our customers and for Spreedly. Account Managers provide valuable feedback to our product development teams, while also championing Spreedly's capabilities and features. In this role, you'll manage a large book of business and must know how to balance your time between nurture and growth activities to drive the outcomes needed for customers and Spreedly. You'll be selling into the existing customer base, helping to expand Spreedly's presence within customer companies beyond the initial use case, and identifying growth opportunities and collaborating with other teams to maximize value for both Spreedly and the customer. Through the strong relationships you'll build with your customers, you'll gain a clear understanding of their business and technical landscapes, allowing you to architect growth-oriented strategic account plans.

Requirements

• 3-5 years of experience working directly with customers
• 1-2 years of experience in sales, account management, or customer success roles, preferably at a payments tech company
• Basic understanding of the payments industry
• Demonstrated ability to help customers use products effectively and increase their satisfaction, and a passion for providing excellent customer service
• Comfortable communicating with different levels of stakeholders, from executives to technical staff
• Polished verbal and written communication skills
• Basic negotiation and problem-solving skills
• Ability to stay organized and pay attention to details
• Basic ability to analyze data and understand trends
• Exposure to technology-based solutions
• Interest in continuously learning about payment strategies and how they impact business growth
• Exposure to working with technical customers, such as developers, using APIs for e-commerce support
• Exposure to a growing tech company environment
• Fluency in the English language, both written and spoken

Responsibilities

• Regularly review clients' business priorities and growth strategies to build account plans that ensure success in support of those strategies.
• Protect and grow renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly.
• Track clients' growth projections against current usage and initiate contract upgrades in a timely manner.
• Continuously scour the book of business to identify expansion opportunities and capitalize on those opportunities by executing strong sales acumen and closing capabilities.

Benefits

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• LinkedIn Learning subscription
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 101-250 employees