Account Manager

Hh Global • Chicago, IL

110d • $120,000 - $150,000 • Remote

About The Position

We are looking for a passionate Account Manager who will partner with and ensure long-term success of our clients. This role will be responsible for developing long-term relationships with a portfolio of assigned clients, connecting with key business executives and stakeholders. The Account Manager will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs. This will be a hybrid position based in Chicago, IL on site at the client. This role will be required to be in office 2-3 days per week, with the ability to work from home the remaining days.

Requirements

• 7+ years of account management or other relevant experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering client-focused solutions based on client needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Understanding of structural POS and POSM marketing tools (can read spec sheets, understand POG/CAPE/BOM documents).
• Experience with permanent POS, tobacco experience a plus.
• Passion for physical retail marketing.
• BA/BS degree or equivalent.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your clients.
• Build and maintain strong, long-term relationships with client as a trusted adviser to key stakeholders as well as executive sponsors.
• Support dedicated production teams to ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, via technology platforms, reporting dashboards and quarterly business reviews.
• Forecast and track key account metrics.
• Ensure actions are taken to key company cash flow goals; monitor client & supplier payments, timely invoicing, proper budget adjustments.
• Develop profitable and sustainable sales growth at assigned Key Accounts, identify and explore opportunities for new from existing growth of services scope.
• Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your clients.
• Implement and manage the effective delivery of key client programs including communication strategies, client training, issue resolution and utilization reporting.
• Work closely with internal partners to support warehouse management initiatives.
• Determine clients' unmet needs and translate internally for adequate follow up.
• Retain and grow your assigned book of business including meeting or exceeding up sell targets.
• Bring new ideas to client to expand presence in the retail space; innovation in display marketing, seasonal initiatives, cross-channel marketing.
• Maintain thorough understanding of the clients' end use markets, their important clients, and their main competitors.
• Investigate, track and resolve client and client concerns; identify trends and implement solutions.
• Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
• Strive to identify process improvement ideation related to catalog improvement and inventory risk mitigation.
• Demonstrate a thorough understanding of your clients' business and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet your clients' needs.

Benefits

• Healthcare, Dental, Vision Insurance.
• Short-term and long-term disability coverage.
• 401k with discretionary company match.
• 16 days of PTO with 9 company holidays + 3 floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree