Account Manager

Talkspace•New York, NY

58d•$80,000 - $90,000•Remote

About The Position

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Account Manger to join our team. The Account Manager is responsible for building and maintaining strong relationships with key stakeholders with clients, ensuring they have a smooth and positive experience with Talkspace services. They act as a point of contact for existing accounts: providing exceptional service, addressing client needs, and resolving issues. In addition to supporting accounts, this is a heavily cross functional role: this person will be the main liaison between the Account Management team and internal matrix partners collaborating extensively with the Implementation, Sales, Marketing, Revenue Cycle Management and Product teams to ensure alignment. The role requires maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

Requirements

1+ years of experience in account management, client success, or sales, with a focus on Payor accounts.
Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
Experience with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
Results-oriented with a passion for delivering value to clients and driving business growth.
Proactive, self-motivated, and able to work independently in a fast-paced environment.
Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for those we serve.

Nice To Haves

Experience in B2B2C mental health-related industries is highly preferred.

Responsibilities

Client Relationship Management
Internal Collaboration
Account Growth & Retention
Client Onboarding & Implementation
Reporting & Analytics
Performs other related duties as assigned.

Benefits

Comprehensive Medical, Dental and Vision plans coverage since day one
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

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