Account Manager

TRITON METAL PRODUCTS INC.•Hamilton, IN

About The Position

Triton Metal Products, a distinguished leader in the metal fabrication industry, is renowned for crafting precision metal components and structures. With a commitment to excellence and innovation, we take pride in delivering custom-made solutions that consistently exceed our clients' expectations. As we continue to expand our operations, we are seeking a detail-driven, consistent, reliable, and quality-focused individual to join our team.

Requirements

3+ years in account management/customer service/sales support in manufacturing (metal fabrication/precision manufacturing preferred).
Working knowledge of ERP/MRP, routings, work orders, and revision control.
Familiarity with APQP / new product launch concepts; PPAP exposure a plus.
Strong written/verbal communication, organization, and cross-functional coordination skills.
Comfortable interpreting prints/specs and translating requirements into ERP/order notes.

Responsibilities

Customer expectations are clear, documented, and consistently met.
Orders and master data are accurate (right part/revision/price/requirements).
Forecasts are managed and translated into actionable internal demand plans.
Launches are executed with disciplined APQP planning and cross-functional readiness
Delivery and quality issues are addressed quickly with transparent updates and closure
Serve as the primary customer contact; maintain a consistent cadence of updates (open orders, risks, launches, issues).
Respond quickly and professionally; set and meet clear next-step commitments.
Run/participate in customer reviews (weekly check-ins, monthly forecast calls, QBRs as appropriate).
Prepare quote information for estimating/engineering; ensure assumptions and lead times are clear.
Track quote pipeline; follow up systematically to drive closure and communicate status internally.
Enter Sales Orders accurately and promptly in ERP: part, revision, quantities, dates, pricing, terms, ship-to, packaging, labeling, certifications, and special quality requirements.
Initiate/coordinate Work Order creation and release process per scheduling rules.
Collect and manage customer forecasts; reconcile changes (spikes/pulls/pushes/cancellations).
Coordinate with Planning/Materials on capacity and material constraints; communicate impacts to customers early.
Prepare new product launches using APQP discipline: contract review, documentation expectations, and customer schedule expectations.
Facilitate scheduling cross-functional launch meetings
Coordinate setup/maintenance of Items, Routers, BOMs (if applicable), revisions, standard times, outside processing steps, and customer-specific requirements.
Ensure revision control and alignment to approved drawings/specs and quote assumptions.
Monitor WIP and open orders; confirm priorities are reflected in the production plan.
Escalate risks early (material, capacity, quality holds, outside processing delays) and coordinate recovery plans.
Provide realistic ship dates backed by internal verification.
Quarterback containment and communication during issues; coordinate corrective actions with Quality/Engineering/Operations.
Maintain an issues log and ensure commitments are met through closure.