Account Manager

CAI • Austin, TX

13d • $120,000 - $140,000 • Hybrid

About The Position

As an Account Manager, you will be the primary point of contact and trusted advisor for senior client stakeholders.

We are looking for an experienced Account Manager . This position will be full-time and hybrid in Austin, Texas .

Requirements

• Bachelor’s degree in business, technology, public administration, or related field; equivalent experience considered
• 8+ years of experience in account management, client services, consulting, or program leadership
• Demonstrated success managing large, complex accounts or multi year service engagements
• Strong understanding of technology delivery models, service management, and vendor ecosystems
• Exceptional communication, negotiation, and relationship building skills
• Proven ability to lead cross functional teams in a matrixed environment

Nice To Haves

• Experience working with state or local government agencies
• Familiarity with ITIL, service delivery frameworks, or public sector procurement processes
• Background in application services, infrastructure services, or digital transformation programs
• Ability to interpret financial reports and manage account level P&L

Responsibilities

• Serve as the primary point of contact and trusted advisor for senior client stakeholders
• Develop a deep understanding of the client’s mission, priorities, constraints, and organizational culture
• Lead strategic planning for the account, including roadmap development, risk mitigation, and long range forecasting
• Facilitate executive level discussions, quarterly business reviews, and performance reporting
• Manage and grow relationships with other service component providers for our client engagement
• Own the financial health of the account, including revenue forecasting, margin management, and cost controls
• Ensure compliance with contract terms, amendments, and reporting requirements
• Identify and pursue opportunities for account growth, including new workstreams, change orders, and value added services
• Support proposal development, pricing strategy, and negotiations for renewals or expansions
• As necessary, visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
• Act as a client advocate within the organization addressing client inquiries promptly and providing informed recommendations to clients
• Continuously improve the overall customer experience
• Build strong, collaborative relationships with internal and external partners
• Communicate complex information clearly and persuasively to diverse audiences
• Provide executive ready presentations, briefings, and written updates
• Represent the organization in governance meetings, steering committees, and strategic planning sessions

Benefits

• Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
• Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager