Account Manager (New York)

Yoobic•New York, NY

36d•Hybrid

About The Position

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work-all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn. Please note: This role is part of our ongoing hiring for the New York sales team. We review applications regularly to build a strong pipeline of future talent. We're looking for strong Account Managers to join our dynamic team in our New York office. You will be responsible for the development and growth of a dedicated portfolio of accounts. Key priorities include retention, alignment, and expansion of YOOBIC solutions across the client base. Specifically, you will be responsible for renewing, upselling and cross-selling and your client portfolio. You'll be client-obsessed, enjoy analysing data (and using it to bring added value for clients), able to oversee and own a portfolio with accountability, work closely with our customer success team and of course, thrive on driving revenue.

Requirements

2-4 years of experience in a similar client-facing Account Manager / Customer Success/ Client Relationship quota carrying role
Sales experience of achieving quarterly sales targets
A focus on driving value to the client and experience of working on ROI methodology
Love being in front of clients and people orientated by nature
Resourceful nature with excellent interpersonal and communication skills
Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward
A positive can-do attitude and ability to motivate others
Strong multi-tasker and able to manage a high-volume of projects concurrently
Strong academic background, coming from a top tier business school
Fluent in English
Right to work in the US

Nice To Haves

Knowledge of other European languages is an advantage

Responsibilities

Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products
Act as primary account owner and develop a comprehensive understanding of each client' business challenges, evaluate client's growth needs and offer appropriate strategies and solutions
Drive account growth, ensure renewal and deliver satisfaction to customers
Draft, negotiate and close business proposals
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Own and lead business reviews with your clients
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Manage pipeline and prepare reports on account status, assess account health

Benefits

20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
Hybrid Working - 3/4 days per week from our New York office
Medical cover and EAP (Employee Assistance Program)
Company covered Life insurance coverage
Company covered long term disability coverage
An amazing 401k contribution - We contribute even if you don't!
ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)
Free online HIIT sessions + gym discounts
Regular training and coaching to make you even better in your role

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