Account Manager

ExtensisHR•New Hyde Park, NY

12d•$25 - $30

About The Position

Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. We are seeking a highly motivated and client-focused Account Manager to join our team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date.

Requirements

Exceptional problem-solving skills with the ability to resolve challenges effectively.
Strong listening and critical thinking skills to understand client needs and propose solutions.
Ability to perform under pressure while maintaining a professional, client-first approach.
Excellent presentation skills with the confidence to present to executive-level stakeholders.
Strong organizational skills with a focus on detail, accuracy, and follow-through.
Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
Self-driven and able to work independently without micromanagement.

Responsibilities

Maintain client retention of 98% through proactive relationship management and exceptional customer service.
Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.
Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.
Educate and train clients on Day & Nite’s proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform.
Ensure all client records are complete, accurate, and updated with the most current information.
Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.
Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.
Confidently host and lead meetings with clients both virtually and in person.