Account Manager

Wild Leaf Holdings U.S. LLC

About The Position

Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of brand owners in the retail CPG space. The company specializes in aluminum can beverage sleeving, filling, and third-party logistics. We are looking for someone who is a natural leader and is committed to delivering high quality service with high-performance results. Bring an entrepreneurial spirit and come grow your career in a fun, inclusive, and established business that is supportive with lots of opportunity for advancement. The Company recently went public on the Canadian Toronto Stock Exchange Venture, bringing massive opportunities to its employees for career progression and a variety of learning opportunities. Wildpack has continued to expand its team and clientele base year-after-year and expects to continue its growth through training, developing, and opening opportunities to its team through career advancement. Join Wildpack as an Account Manager – located at our plant in (LOCATION) to become a part our Sales & Service Team and manage some of our primary accounts. As an Account Manager you will be self-motivated and have thrived in your experience with B2B sales and service. You love the juggle of client’s projects and needs and pride yourself on simplifying, organizing and completing them on time and on budget. You are an expert in developing and nurturing strategic partnerships with your accounts to grow them with every season and a view to elevating them to Key Account status. You know that success comes from creating and maintaining long-term, trusting relationships with our customers on a local, all the way to a national scale and that by putting all of this together your work as the primary point of contact enhances and strengthens our relationships with these accounts ensuring Wildpack’s growth.

Requirements

3+ years of experience in Account Management, Commercial Operations, or a similar B2B role
Proven experience managing a portfolio of small to mid-sized accounts
Strong understanding of supply-driven or manufacturing environments
Prior experience in food or beverage production preferred but not required
Proficiency with Microsoft Office (Excel, Word, Outlook) and order or CRM systems
Customer-centric approach to your work
Works well in group problem solving situations
Strong internal and external communication skills, both via email and phone
Advanced ability to speak clearly and persuasively in positive or negative situations
Advanced ability to respond clearly, concisely, and promptly to questions/requests via phone or email
Strong ability to present information in both one-on-one and small group situations
Excellent organizational and time management skills
Ability to establish priorities, work independently, and proceed with objectives with little supervision
Strong attention to detail, demonstrating accuracy and thoroughness
Adaptable to changes in the work environment
Punctual and dependable
Strong customer service skills
Ability to work on multiple projects at one time

Responsibilities

Own the commercial relationship for assigned customer accounts, serving as the primary point of contact
Drive customer retention, repeat business, and contract renewals through strong service and execution
Identify and pursue revenue growth opportunities within existing accounts, including new SKUs, volumes, and services
Prepare for and lead customer calls, presentations, and account reviews
Forecast customer production volumes and material requirements in partnership with internal teams
Coordinate internal production schedules, external supply vendors, and customer inbound/outbound logistics
Ensure sales orders, forecasts, and customer requirements are accurate, complete, and aligned with plant capabilities
Work closely with Operations, Supply Chain, and Finance to validate feasibility, timelines, and margin expectations
Support onboarding of new customers, including production readiness
Monitor active projects to ensure delivery on time, on budget, and within scope
Proactively identify risks related to supply constraints, capacity, or changing customer demand
Resolve customer issues quickly and cost-effectively, escalating when appropriate
Balance customer expectations with operational and commercial realities
Maintain clear, consistent communication with customers regarding production/order status, changes, and timelines
Deepen customer relationships to understand long-term goals, pain points, and growth opportunities
Develop customer success plans for priority accounts
Analyze market trends and customer feedback to inform commercial strategy
Create, maintain, and manage customer documentation and records in shared systems
Ensure CRM (Hubspot), forecasting tools, and customer files are accurate and up to date
Partner with Marketing to ensure customer initiatives align with Wildpack capabilities and positioning