Account Manager

Octus•New York, NY

14d•$95,000 - $130,000•Hybrid

About The Position

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/ Working at Octus Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more. Role Our Account Management team is responsible for managing and growing existing relationships with buyside, advisory, and legal accounts within the United States through subscription renewals and account expansion, uplifts and cross-selling of additional Octus products. Our team is based in our New York City office, and operates on a hybrid, 3 days/week schedule.

Requirements

Experience in an account management role, renewing, upselling, and cross-selling solutions to the buyside, sell side, advisory, or law firms
Strong ability to build relationships and business partnerships to meet and exceed net retention targets
Proven success in hitting quota and retention targets
Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams
Excellent interpersonal, verbal and written communication
Experience with Salesforce

Responsibilities

Manage all aspects of the renewal cycle for Octus’ subscription relationships within the buyside, sell side, advisory, or legal sectors
Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
Collaborate with customer success to deliver excellent client service and customer experience
Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy